Returns, Refunds and Replacements
If you wish to return Products which are not faulty, please contact us with details of your order within 7 days of delivery of the goods.
Returned products must be returned to us in good condition, with all packaging intact. All refunds will be arranged within 30 days of our acceptance to do so and after the safe receipt of the returned goods. Any product returned must be within its original packaging, contain the relevant paperwork and be adequately packed to avoid any possible damage. The cost and risk of returning the product are the responsibility of the customer and proof of delivery service must be used.
Upon receipt of your order, the order should be carefully inspected to make sure that it is intact and in full.
The courier must be informed of breakages or shortages at the time of delivery. We may not (at our sole discretion) accept any claims for breakages or shortages unless they are stated on the courier’s documentation. We must have confirmation of these breakages or shortages within 7 working days of delivery. Photographic evidence is required by our carrier company if an item has been damaged during transit.