TERMS AND CONDITIONS

1. THE PROMOTER:

The promoter is Douglas Laing & Co. Limited, (we, us and our) having our registered office at Douglas House, 18 Lynedoch Crescent, Glasgow, G3 6EQ, United Kingdom.

2. THESE TERMS AND PRIVACY POLICY:

These terms apply to all competitions hosted by us on www.douglaslaing.com in which entrants buy a ticket, answer a question and are entered into a prize draw if they answer the question correctly. In these terms, we’ll refer to these as prize competitions. By entering any prize competition, you confirm that you agree that these terms and our Privacy Policy (and the way we process personal data) apply to you.

Our standard Consumer Terms of Business apply to prize competitions too, and your attention is drawn in particular to those terms which relate to the products which we sell and how we describe them, the quality of those products, delivery, how to pay, events outside our control and our responsibilities to you if things go wrong.

3. ELIGIBILITY:

Prize competitions are open to individuals who are 18 years or older.

In order to be eligible to win a prize, your shipping address must be in a country which we currently ship to. Please check our website for further guidance. Ineligible entries will be discarded.

Prize competitions are not open to any employees (and their immediate family) of ours or any of our associated companies.

We reserve the right to verify the validity of entries and entrants (including an entrant’s identity, age and place of residence) at any time and we reserve the right, in our sole discretion, to disqualify any individual who, or any entry which, we believe has breached any of these terms, tampered with the entry process or engaged in any unlawful or improper conduct which may undermine the fair and proper conduct of any prize competition.

4. ENTRY PERIOD:

Each prize competition will have an opening date and time, closing date and time, and a predetermined total number of tickets available for purchase. The closing date and time of the prize competition and the number of tickets still available will be displayed on the relevant page when the prize competition is live.

If all the tickets have been purchased before the published closing date and time, we reserve the right to end the prize competition entry period early.

5. HOW TO ENTER:

There are two entry routes – either purchase a ticket or send us a postcard (a free entry route).

PURCHASE A TICKET:

To enter by purchasing a ticket, eligible individuals must, within the relevant entry period, follow on-screen instructions on the relevant prize competition product page at www.douglaslaing.com and:

(i) complete the purchase of one or more prize competition ticket(s), and

(ii) answer correctly a skill or knowledge-based question (you only need to answer the question once if a bundle of multiple competition tickets is purchased).

When all actions are completed, the entrant will have a qualifying entry (or multiple qualifying entries if multiple tickets are purchased) into the prize competition and prize draw.

Except in the circumstances referred to in clause 9 below, all prize competition tickets, regardless of whether an entrant answered the question correctly or not, are non-refundable.

Ticket prices may vary from one competition to the next and will be displayed on the relevant page. You may be able to purchase multiple tickets as a bundle.

Whilst multiple entries are permitted, we reserve the right to reject, void and/or take appropriate actions to stop any automatically or programmatically generated entries which disrupt the operation of a prize competition and/or the website.

SEND US A POSTCARD:

To enter via the free entry route by sending us a postcard, eligible individuals must:

(i) send a postcard bearing a valid UK postage stamp to:

FAO: Customer Service – Ticketed Prize Competition Team, Douglas Laing & Co., Douglas House, 18 Lynedoch Crescent, Glasgow, G3 6EQ,

(ii) clearly and legibly include on the postcard: the specific prize competition you wish to be entered into, the correct answer to the relevant question, your name, email address, and phone number, and

(iii) ensure that the postcard arrives before the relevant prize competition ends.

Postage costs are borne by the entrant. Postcards will not be returned.

Only one entry per person per competition is permitted via the free entry route.

Shipping and customs charges may apply if your delivery address is outside the UK – see clause 8.

Entrants who answer the question incorrectly will not be entered into the prize draw and will not be notified individually. Our determination of the correct answer is final.

No tickets are transferable.

6. WINNER:

For each competition, one winner will be selected at random from all qualifying entries shortly after the closing date. Unless otherwise stated, a live draw will be streamed on our social media channels, and the winner announced during the live draw.

We may contact the winner for feedback and may publish their first name, the first letter of their surname, and the county of their delivery address when announcing results.

7. THE PRIZE:

Each prize will be a bottle (or bundle of bottles/gift pack) of alcoholic beverage, as detailed on the relevant product page.

The prize is provided by us, is non-negotiable, non-transferable, and cannot be exchanged for cash or other items. We reserve the right to substitute the prize with an alternative of equal or greater value if necessary.

8. SHIPPING:

The prize includes packaging and carriage to a valid UK address (including Scottish Highlands and Islands).

If the prize is delivered outside the UK:

9. ENDING THE PRIZE COMPETITION EARLY:

We may cancel a competition if fairness or safety is compromised, or if the prize is no longer available.

If cancelled, all ticket holders will be refunded (even if the question was answered incorrectly), and entrants will be informed.

10. CLAIMING THE PRIZE:

We’ll try to contact the winner shortly after the draw using the details provided.

If no contact has been made within 7 days, the winner should get in touch. If no contact is made within 30 days of the draw, we reserve the right to offer the prize to another qualifying entry.

We are not responsible if a winner does not claim their prize within the deadline.

11. LIMITATION OF LIABILITY:

We are not responsible for any delayed, lost or misdirected entries or prizes, nor for postcard entries lost in transit.

We are not liable for delivery to an incorrect address.

We (and our agents and representatives) are not liable for loss, damage, injury, or death resulting from participation in the competition or acceptance of the prize, unless caused by our negligence. Your statutory rights are not affected.

12. GENERAL:

These terms are governed by English law. Any disputes will be subject to the jurisdiction of the English courts, unless you reside in Northern Ireland or Scotland, where you may also bring proceedings in those jurisdictions.